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ecoATM is an automated retail kiosk that buys back used cell phones and other electronics that are then recycled in a safe and responsible manner (owned by Redbox and Coinstar holding corporation Outerwall). During my tenure at ecoATM as the lead designer, I was graced with the opportunity to closely collaborate with internationally renowned design firm IDEO in redesigning the entire software experience from the ground-up.
The ecoATM business structure presents numerous unique challenges and complexities that have historically manifested themselves in the user interface. During this redesign we asked ourselves how we might mask these complexities and unburden the customer to create an experience that felt as delightful as it did fast, easy, and safe.